Refund policy

Returns & Refunds

Coffee is a food product, so we look after every order carefully, and we’ll put it right if something goes wrong on the way to you.

Damaged or wrong orders

If your order arrives damaged or leaking, or you receive something other than what you ordered, we’ll send you a replacement at no extra cost.

Email us at raahcoffee@gmail.com within 7 days of delivery with your order number and a photo of the package and product. Once we’ve checked the details, we’ll dispatch your replacement.

Opened coffee

For food safety and hygiene reasons, opened bags of coffee can’t be returned or refunded.

Anything else

If something about your order isn’t right and it isn’t covered above, write to us at raahcoffee@gmail.com and we’ll do our best to help.